There are several possible causes, but these are the two most common:
The invitation link has expired. Ask your administrator to resend the invitation so you receive a new link and access code.
Your company’s anti-spam software has blocked or rewritten the link. Hover over the link in your invitation email to preview its destination.
If the address does not point to the 9ID domain, ask your company’s IT team to whitelist our domain. As an example:
Non-blocked Link:
Blocked Link:
